Help Center

To place a bid, select the vehicle you're interested in, enter your bid amount or use the quick bid options, then confirm your bid. Once submitted, all bids are legally binding.

If you win an auction, an invoice will be generated automatically and made available in your CayMark account. Full payment must be completed within the required payment period.

No. All bids placed on CayMark are legally binding and cannot be withdrawn or cancelled once submitted.

Yes. You may bid on multiple auctions at the same time, provided you meet all bidding requirements and are prepared to complete payment for every auction you win.

You may be unable to place a bid if your account has not been verified, your Buyer Membership is inactive, your security deposit does not meet the minimum amount required for the bid you wish to place, or for another account or auction-related reason. If you believe this is an error, please contact CayMark Support.

If an auction ends without receiving any bids, the item will remain unsold. The seller may choose to relist the item at a later date.

No. Sellers are strictly prohibited from bidding on their own listings, either directly or through another person. Any attempt to manipulate an auction through self-bidding or third-party bidding is strictly prohibited and may result in account suspension, account termination, cancellation of the auction, and any other action deemed appropriate by CayMark.

No. Buyer identities remain private throughout the auction. Only bidding activity and the current highest bid are displayed.

Yes. You may continue placing higher bids until the auction closes.

To provide all buyers with a fair opportunity to compete, auctions may be automatically extended when qualifying bids are placed during the final minutes of the auction.

Yes. You can save listings to your Watchlist and monitor bidding activity without placing a bid.

An auction officially ends once the scheduled closing time has been reached and any applicable auction extensions have concluded.

Another bidder may have already submitted a higher bid before yours was processed. The auction page will always display the current highest bid.

CayMark accepts major credit cards, debit cards, and wire transfers.

Full payment must be completed within 72 hours of receiving your invoice unless otherwise stated.

Yes. Deposits are refundable unless your account violates CayMark's Terms of Service or platform policies. Refunds are typically processed within three to five business days.

No security deposit is required for bids up to $2,000. If you wish to bid above $2,000, you must first have a security deposit equal to 10% of the maximum amount you intend to bid.

No. Security deposits only apply to Buyers who wish to bid above the deposit-free threshold.

No. Security deposits are separate from the purchase price and are not applied toward your final invoice.

You can add funds to your CayMark Wallet at any time through your Buyer Dashboard using an accepted payment method. There is no limit to the amount of funds you may add.

Yes. Wire transfers are accepted for both security deposits and vehicle purchases. If you wish to pay by wire transfer, please email finance@caymarkauctions.com for further instructions.

If your payment is declined, your purchase or security deposit will remain unpaid until a successful payment is received. Failure to complete payment within the required timeframe may result in account restrictions or additional penalties.

Yes. All invoices are available within your CayMark account after an auction has been won.

Yes. Any applicable buyer fees are clearly displayed on your invoice before payment is completed.

Failure to pay within the required timeframe may result in your security deposit being forfeited, temporary account restrictions, cancellation of your purchase, and the seller may relist the item.

Vehicle information is supplied by the seller. Buyers should carefully review all photos, descriptions, and available documentation before placing a bid.

All vehicles and equipment are sold As-Is, meaning they are sold in their current condition without warranties or guarantees unless otherwise stated in the listing.

No. All sales are final unless otherwise determined by CayMark through its dispute resolution process.

No. Pre-auction inspections are not permitted. Buyers should base their purchasing decisions on the listing information, photographs, and seller-provided details.

You are encouraged to take clear photos and videos of the vehicle during pickup. You should also verify any documents, keys, or accessories provided by the seller. Buyers may bring a mechanic for their own peace of mind. This inspection is for documentation purposes only and does not affect the completed sale.

Mechanical damage refers to issues involving the engine, transmission, drivetrain, or other mechanical components that may affect the operation of the vehicle.

"Run & Drive" indicates that, at the time the listing was created, the vehicle was capable of starting under its own power and moving forward. It does not guarantee that the vehicle is roadworthy or free of mechanical issues.

Whether keys are included will be clearly indicated within each listing.

Yes. If the listing indicates that keys are not included, you may still purchase the vehicle. Buyers are responsible for reviewing this information before bidding.

Title information is displayed on each listing. Buyers should review the title status before placing a bid.

Buyers are responsible for reviewing all listing details, photographs, and documentation before placing a bid. CayMark encourages every buyer to perform their own due diligence.

If you believe the vehicle differs significantly from the listing, you may submit a dispute through your CayMark Dashboard along with supporting photos and documentation. CayMark will review each case individually. Because all sales are final, refunds or other resolutions are granted solely at CayMark's discretion.

Once full payment has been received, you and the seller must agree on a pickup date, time, and location through the CayMark Messaging Center. You may collect your vehicle once these arrangements have been confirmed.

If you're unable to collect your vehicle at the scheduled time, you should contact the seller through the CayMark Messaging Center as soon as possible to arrange a new pickup date and time.

You may be asked to present a valid government-issued photo ID when collecting your vehicle. If someone else is collecting the vehicle on your behalf, they should present their own government-issued photo ID and may also be asked to provide a copy or photo of your ID for verification.

Yes. If someone else will be collecting your vehicle, you must authorize them through the CayMark Messaging Center with your seller before pickup.

Pickup deadlines are determined by the seller and will be communicated after your purchase has been completed. Buyers are encouraged to arrange pickup as soon as possible.

Failure to collect your vehicle within the agreed timeframe may result in action being taken by CayMark. In some cases, the seller may still receive their payout even if the vehicle has not yet been collected. Buyers should communicate any delays with the seller as soon as possible.

Once payment has been successfully completed, a unique four-digit Pickup PIN is generated. The buyer or their authorized representative must provide this PIN to the seller during pickup. The seller then enters the PIN in their dashboard to confirm that the vehicle has been released, which begins the seller payout process.

Contact CayMark immediately through the Contact Us page or by using the official support phone number listed on the website. Please provide photos and a detailed description of the issue.

Once your payment has been completed, the CayMark Messaging Center will become available so you and the seller can coordinate pickup details directly.

Only verified users with an active Buyer Membership may participate in CayMark auctions.

Sellers submit their vehicles or equipment for approval before they are published. Once approved, buyers compete by placing bids until the auction closes. If all auction requirements have been met, the highest eligible bidder wins the auction.

A reserve price is the minimum amount the seller is willing to accept. If the highest bid does not meet the reserve price, the seller is not required to complete the sale.

Auction durations are selected by the seller and displayed on each listing.

Yes. Sellers may cancel or remove an auction before it ends without penalty. However, repeatedly cancelling or removing listings without valid reason may result in seller account review or restrictions.

Most listings are reviewed and approved within 1 to 3 business days, provided all required information and documentation have been submitted.

Buyer identities remain private to protect user privacy and encourage fair bidding. Only bidding activity and the current highest bid are displayed.

Select Register, complete the required information, verify your email address, and follow the remaining steps to complete your account setup.

Yes. Creating a CayMark account is free. However, purchasing a Buyer or Seller Membership is required before you can access bidding or selling features.

You can update your personal information at any time from the Account Settings section of your CayMark Dashboard.

Identity verification helps protect buyers and sellers, reduce fraud, and maintain a secure marketplace for all users.

Buyers must submit two valid government-issued photo IDs. Business Sellers must also provide valid business registration documents.

No. Members must choose a single account type during registration. Operating multiple accounts is prohibited and may result in account restrictions or other penalties.

Buyer Membership: $64.99 per year. Casual Seller: $25.00 per listing. Business Seller: $599.99 per year.

Casual Sellers pay $25.00 per listing and may publish listings as needed. Business Sellers pay an annual membership fee and receive unlimited listings, advanced seller tools, inventory management features, priority support, and access to a dedicated account manager.

All memberships are valid for one year. When a membership expires, the account returns to Guest Mode until it is renewed.

Yes. Casual Sellers may upgrade to a Business Seller Membership at any time. Upgrades take effect immediately after successful payment.

Your membership will not be activated. You may retry your payment through your dashboard. Until payment is successfully completed and any required verification documents are approved, your account will remain in Guest Mode.

Check your spam or junk folder first. If you still haven't received the email, request a new verification email from the login page or contact CayMark Support.

Select Forgot Password on the login page and follow the instructions sent to your registered email address.